FAQ
1. How long will it take to receive my order?
Each jewelry piece is carefully inspected and packaged with great care. Please allow 1–3 business days for processing. After shipping, delivery typically takes 5–10 business days, depending on your location.
2. Do you offer free shipping?
Yes, we're happy to offer free shipping on all orders. This is our way of saying thank you for choosing Weston Fine Jewelry.
3. Can I track my order?
Absolutely! Once your order has been shipped, you'll receive a confirmation email with a tracking number. This allows you to track the shipping status of your package at any time.
4. What is your return policy?
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return the jewelry within 30 days of receipt. Items must be unworn and in their original packaging. For more information, please visit our refund policy page or contact us at info@weston-finejewelry.com to begin the return process.
5. Do you ship internationally?
Yes, we offer free worldwide shipping—and we're thrilled to serve customers around the globe!
6. How do I properly care for my jewelry?
Here's how to keep your jewelry in top condition:
• Cleaning: Gently wipe with a soft, lint-free cloth. Avoid harsh chemicals and prolonged exposure to water or sunlight.
• Storage: Store in a cool, dry place—ideally in the original box or a soft pouch to prevent scratches.
• Maintenance: For precious metals and gemstones, consider professional cleaning once a year.
If you have any questions about caring for your jewelry, feel free to write to us.
7. Can I have a piece customized?
Yes—we’re happy to help create something truly special. If you're interested in a custom design, please contact us at info@weston-finejewelry.com and we’ll discuss the possibilities.
8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex) as well as secure payment methods like PayPal, Apple Pay and Google Pay.
9. Can I cancel or change my order?
If you would like to change or cancel your order, please contact us as soon as possible at info@weston-finejewelry.com. If your order has not yet been processed, we will do our best to accommodate your request. Once an order has shipped, changes or cancellations are no longer possible.
10. How can I contact you?
We’re always here for you. If you have any questions or concerns, you can reach us at info@weston-finejewelry.com.
Any questions?
If you haven't found the answer you're looking for here, don't hesitate to contact us. We want to ensure your experience with Weston Fine Jewelry is a completely positive one!
